Privacy Policy

Introduction

This Privacy Policy provides an overview of how Mixirite (PTY) LTD (“Mixirite” “we” “us”), a private company duly registered under South African Law; registration number 2021/883859/07; License Number: 52110, with its principal place of business situated at 33 Martin Hammerschlag way, Foreshore, Cape Town, 8001, processes Personal Information belonging to our customers, and visitors
to our website.

Our Commitment

Mixirite is committed to protecting your informational privacy rights and confidentiality. Recognising the legitimate concerns about personal data usage and disclosure, we uphold privacy standards in full compliance with South African legislation, particularly Protection of Personal Information Act No. 4 of 2013 (“POPIA”).

Purpose

This Policy articulates the handling, practicing and principles of Personal Information by Mixirite in adherence and compliance with South African data protections law and the requirements set out in the POPIA. Herein, we articulate our practices and principles concerning the collection, usage, storage and safeguarding of your Personal Information. Our objective is to not only comply with but also exceed the mandates of POPIA.

Applicability

This Policy applies to all individuals (“you” or “your”) who visit our website or engage with our products or services, encompassing both clients and prospective clients.

Privacy Assurance

We undertake not to disclose, sell, or otherwise share your identifiable Personal Information with third parties, except as explicitly stated in this Policy, or with your consent, or as required by law.

Data Collection

Personal Information is defined as Information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. We collect Personal Information, which includes but is not limited to:

•   Information automatically collected upon your interaction with our website or applications.
•   Information provided directly by you as a client, such as names, contact details, demographical details and organisational affiliations.

Purpose of Collection

Personal Information is collected with the primary purpose of fulfilling requests for services or product orders. This information may be made accessible to our personnel or designated agents, as required to complete your transactions.

Data Security, Storage, Confidentiality, and Disclosure

Your Personal Information is safeguarded on secure servers, utilised solely for the purposes for which it was collected, barring your specific consent for alternative use purposes. We ensure the protection safety and security of all Personal Information processed, limiting disclosure to authorised personnel involved in the provision of requested services or products.

Disclosure of Personal Information to Third Parties

We will keep your Personal Information confidential and only share it with others in terms of this Policy, or if you consent to it, or if the law requires us to share it. We may disclose your Personal Information to:

•   The qualification bodies that we partner with to provide you with the Services as further described in the Terms and Conditions on the Platform;
•   Our business partners or third-party service providers and processors to provide you with access to the Platform and/or the Services, such as data storage and other necessary service providers, third-party payment processors, etc. in accordance with written agreements with these third parties;
•   Legal and regulatory authorities, upon their request, or for the purposes of reporting any breach of Applicable Law;
•   Accountants, auditors, lawyers, and other external professional advisors in terms of written agreements with them;
•   Any relevant party to the extent necessary for the establishment, exercise or defence of legal rights, criminal offences, threats to public security, etc.;
•   Any relevant third party if we sell or transfer all or any portion of our business or assets; we will provide notice before your Personal Information is transferred, this notification will include information on how to access the updated privacy of the new entity; and
•   Any relevant third-party provider where our Platform uses third-party advertising, plugins or content.

If we engage third-party Processors or Recipients to process your Personal Information, the Processors or Recipients will only be appointed in terms of a written agreement which will require the third-party processors to only process Personal Information in terms of our mandate, use appropriate measures to ensure the protection and security of your Personal Information and comply with any other requirements set out in the agreement and required by Applicable Law.

Our Platform may connect to various social media websites or apps, including, but not limited to, Facebook, Twitter, LinkedIn, Instagram. If you want to use the Platform for social media integration, we will share your Personal Information with the relevant social media websites or apps.

We may transfer Personal Information to recipients (such as service providers) in other countries where the recipient is subject to a law, binding corporate rules or binding agreement which provides an adequate level of protection or is otherwise permitted by law.

Marketing and Communication

Personal Information collected for marketing purposes is subject to your opt-in consent, with appropriate measures in place to prevent unauthorised third-party access or distribution.

Data Submission Guidelines

Personal Information submission is governed by specific consent, ensuring the rights and privacy of individuals are respected.

Processing of Personal Information

Personal Information is processed to fulfil our obligations to you, including service delivery, communication of updates, and administrative notifications. ‘Processing’ includes the collection, use, storage, and deletion of Personal Information.

Cookies and Web Technologies- Cookies Utilisation

Cookies are used to enhance user experience, support website functionality, and gather analytics. Users have the option to consent to and manage cookie preferences through their browser settings.

Complaints and Dispute Resolution- Complaint Handling

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact another person, we may decide to give to that person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a
way that could identify you or any other person.

Data Security and Protection- Security Measures

Mixirite employs robust security practices to protect Personal Information against unauthorised access, disclosure, or misuse, in accordance with legal and regulatory requirements.

Governmental and Legal Disclosures- Compliance with Legal Obligations

We may disclose Personal Information to governmental agencies or in response to legal processes as required by law, ensuring such disclosures are made in accordance with statutory obligations.

Prohibition of Personal Information Sale- No Sale of Personal Information

In strict adherence to this Policy, Mixirite does not sell or commercially repurpose Personal Information.

Rights and Access to Information

You have the right to review and request amendments to your Personal Information held by us, subject to identity verification procedures. To initiate a review or request amendments, please contact us at [email protected]. We will require you to verify your identity before allowing access to or making amendments to your Personal Information. This process ensures that we are providing access to the correct individual’s data and protects your data privacy rights.

This document must be read with the Mixirite General Terms and Conditions (General Terms). Terms used in this document, but not defined herein, will have the meaning ascribed to them in the General Terms. In the event of inconsistency between this document and the General Terms, the General Terms will take precedence

Correction of your information

You have the right to ask us to update, correct or delete your Personal Information. We will require a copy of your ID document to confirm your identity before making changes to the Personal Information we may hold about you. We would appreciate it if you would keep your Personal Information accurate.

Retention Policy and Recordkeeping

Personal Information is retained for a period necessary and governed by Law to fulfil the purposes outlined in this Policy or as mandated. Records of Personal Information will be retained for a period of at least 5 years from the date of termination of the business relationship.

Destruction

Any destruction or de-identification of Personal Information will be carried out in accordance with applicable legislation, including POPIA.

International Transfers of Personal Information

Due to the nature of the Services and our business being established in different countries and us working with business partners and service providers in different countries, we may need to transfer Personal Information to and from the different countries for internal business purposes.

We may transfer your Personal Information to Recipients in other countries.

We will only transfer Personal Information to third parties in countries with adequate data protection laws or do so in terms of a written agreement with the Recipient which imposes data protection requirements on that party as required by Applicable Law.

Please note that when you transfer any Personal Information directly to a third party in another country (i.e. we do not send your Personal Information to the third party), we are not responsible for that transfer of Personal Information (and such transfer is not based on or protected by this Policy). Any Personal Information that we receive from a third-party country will nevertheless be
processed in terms of this Policy.

Retention Policy and Recordkeeping

This policy will be reviewed annually, or as required by legislative changes, to ensure alignment with the organisation’s strategic objectives and applicable regulatory developments.